Retail Management Training Programs

It does not matter if you own one store, ten stores, or a thousand retail locations, your results will only be as strong as the key retail management personnel at each level of your organization.  Whether it is your retail store managers, field managers, or home office leadership, Retail Training Services has the skill, knowledge, and retail management training content you need to drive better results.


Unlock The Potential Of Your Retail Team

Clients can choose from our online retail courses, have RTS develop a custom retail eLearning solution, invest in one of our standard retail training seminar programs, or have RTS build a blended learning program.

“Thank you for taking the time to speak with our team!  Your words have had a positive and lasting impact.”


Store Management Training Programs

Having trained and motivated store managers is the key to the long term success for any retail organization. After all, they are the only employees that work with all of your most important assets – your customers, your people, your inventory, your real estate, and your cash – each and every day.

Retail Training Services has executed and developed strong retail manager training programs that are designed to help your business reach the next level. Our clients can choose to invest in our standard retail eLearning training courses, our instructor-led retail classes, or have us work alongside of their internal training teams to create engaging and impactful retail training content. Contact us to learn more about retail store manager training programs. Instructor-led workshops include:

  • Retail Selling Skills Workshop
  • Retail Sales Management
  • Customer Service Workshop
  • Dealing With Difficult Customers
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  • Effectively Competing With The Internet
  • Goal Setting And Performance Management
  • Recruiting, Selecting, And Hiring Great Team Members
  • Time Management Workshop
  • Understanding Scorecards, Your P&L and Retail Math
  • Payroll Management And Budgeting
  • Visual Imaging and Merchandising
  • Building An Efficient Marketing Program
  • Loss Prevention Workshop
  • Train The Trainer
  • Or Click here to register for an on-line class today!


Training For District And Regional Managers

It has been said that being a multi-unit manager is the toughest job in retail.  That is because field management is more than holding people accountable to minimum standards.  It involves building a culture of success through effective hiring, training, leadership, and performance management.  Retail Training Services will deliver a customized instructor-led or retail eLearning program that is designed to meet your company’s needs.  Contact us to learn about conducting a Retail Field Manager’s Workshop or other retail training programs including:

  • Leadership And Effective Communication
  • Forecasting, Goal Setting And Performance Management
  • Conducting Impactful Store Visits
  • Developing Retail Manager Action Plans
  • Problem Solving And Root Cause Analysis
  • Recruiting, Selecting, And Hiring Great Team Members
  • Retail Time Management Workshop
  • Train The Trainer
  • Or Click here to register for an on-line class today!

Custom Retail Training Programs

Our standard training content is perfect for many companies, but for other retailers they need a custom solution that is tailored specifically to their needs and their culture.  Utilizing RTS for building your training provides you with a customized program yet allows your team to focus on what they do best  – executing your selling plan.

We will begin the design process by meeting with your leadership team and training team so we can understand your company’s goals and obstacles to achieving them.  Then we will invest time with you field teams and internal departments so that we can gain a better understanding of their requirements.  Then we will begin the development process which could include:

  • Instructor-led Training Elements
  • Custom eLearning Programs
  • WebEx / Webinars
  • Workbooks and Homework Assignments
  • Surveys / Mystery Shoppers
  • Train-the-Trainer

Training Programs Based On Real World Experience

Our training and content development team has decades of experience in owning and/or operating hundreds of retail locations across many categories including consumer electronics, wireless, apparel, footwear, food service, discount, mass merchant, and housewares.  And, since our team has managed retail businesses across multiple formats including specialty retail, big box, franchise, kiosks, and franchises we have developed powerful retail management training programs that will speak to your team member’s needs.

Contact us today for a free one-hour consultation so you can learn more about RTS and how we can help your company win!


We Support Retailers, Distributors and Wholesalers

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