Improve Retail Employee Training Using Customizable Outsourced Programs
Ask almost any retailer and they will agree that they have a need for training their team members on retail management skills, product knowledge, retail customer service, and retail selling skills. They know that employees who are well trained are more productive, make fewer mistakes, and have lower turnover.
Budget and Resources are the Issue
Understanding that retail training programs yield a solid return on investment is not enough though. Even for retailers with dozens or hundreds of locations and millions of dollars in revenue the issue has always been how do you, allocate the requisite time, money, and people to build a retail training program?
Outsourcing is a Great Answer
Retailers have been investing in customizable point-of-sale systems, payroll systems, and inventory management systems for decades because they know that it makes sense to utilize the expertise that outside vendors provide. Outsourcing results in quicker implementation, reduction in cost, and gives a retailer the ability to leverage the expertise of experts in these respective fields.
The same is true for implementing retail skills training programs. Companies like Retail Training Services now provide retailers of virtually any size with the ability to implement high-quality training programs quickly and efficiently. Through the use on computer-based and mobile training platforms everybody in the organization can be trained on retail customer service skills, company standards, retail selling tactics, product knowledge, retail operations, and retail management skills.
Because these retail e-learning programs can be purchased off-the-shelf or be customized based on the retailer’s particular industry and internal practices now every retailer can take advantage of the highest quality training available from training companies with decades of experience owning and operating retail locations.
Measure the Results of Your Retail Training Program
Computer-based training programs allow retailers to effectively measure the return on investment from their e-learning investment. This is because every user’s activity is tracked in real time with reporting dashboards and delivery through a Learning Management System (LMS). The LMS can even be branded for your company and has many other uses including the ability to deliver and track compliance surveys and more.
Now retailers of any type can deliver training on retail store management, recruiting and hiring retail employees, dealing with difficult customers and more!
Want to learn more about how you can implement an outsourced retail training program in your retail stores? Contact us for a free one-hour consultation!
- David Goodwin is the Principal of the Retail Advocacy Group. As a 30 year veteran of the retail industry he has hired, trained, and performance managed thousands of retail sales representatives and retail managers. You can learn more about instructor-led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com.