How can independent retailers compete effectively with national big box chains – a case study

Forbes has a great article today about ABT electronics.  They are a 75 year old electronics retailer based in Chicago that is not only surviving, but growing.  There are many lessons to be learned from ABT and other successful independents including:

• Reducing employee turnover by recruiting good people and then paying them based on their results
• The importance of investing in your people through retail training programs
• Reacting quickly to market challenges
• Investing in customer loyalty programs and on improving the retail customer experience

You can find the article here.  It is a great read.  enjoy!

–          David Goodwin is the Principal of the Retail Advocacy Group.  As a 30 year veteran of the retail industry he has hired, trained, and performance managed thousands of retail sales representatives and retail managers.  You can learn more about instructor-led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com.