As a retail leader you oversee the activities of any number of sales or customer service associates. And of course you know that having properly trained and motivated retail team members will ensure your customers are receiving the best service possible. Of course that drives sales and profits, but it also has side benefits. A […]
Retailers like us often define success as the attainment of sales and profit targets. But success in retailing is actually determined by the quality of the customer – or guest – experience. If the customer’s experience is excellent or even just consistently good, your retail shop will be on the path to sustained success. […]
Running a retail store involves overseeing the selling activities of your sales staff. When you have properly trained and motivated sales associates, you ensure your customers are receiving the best product and service information possible – and that leads t bigger and better results In addition, highly trained sales associates make your job as a […]
We recently relocated our home and, as a result, I had to establish a relationship with a new dentist. I looked one up on-line, read the reviews, and found that they took our insurance plan so I made the appointment. They told me to get there 30 minutes early to complete the paperwork and I […]
As retailers we all understand – and speak to – the importance and value of providing great customer service. But the fact is that too few of us put our words into action. I know that almost every time my friends and neighbors come home from a shopping excursion they can’t wait to tell me […]