Retailers like us often define success as the attainment of sales and profit targets. But success in retailing is actually determined by the quality of the customer – or guest – experience. If the customer’s experience is excellent or even just consistently good, your retail shop will be on the path to sustained success. […]
Often, as part of our retail consulting practice, we are asked to assist retailers with improving their recruiting and hiring processes. In some cases this amounts to training their store managers and field leaders on how to effectively interview and select candidates while in others we also take a deeper dive by assisting them with […]
As part of our role as retail training consultants our team often will spend time in the field with a retail client’s store managers and regional leaders. We do this so that we can ensure our custom retail training programs are addressing real-world situations and client needs, but it also allows us to solve some […]
Many retailers make a commitment each year to trim costs and cut the fat out of their business. Having an efficient enterprise is important because it frees-up capital that you can put to work in on growing the business, but it is important to think about what happens when your cuts begin to impact the […]
Whether it is to discuss a new promotion, train on new products, to review new operations practices or to pump-up the team for a big selling day, often the best way to get retail employees on the same page is by holding a store meeting. Now we have all been in bad meetings that […]