You read it in the headlines, see it on TV, and hear about it from the pundits…”Showrooming” and competition from on-line retailers like Amazon is killing traditional retail. But is this really the case or is it an excuse for poor results, bad decision making, and an inadequate customer experience? Let’s take a closer look. […]
As part of our role as retail training consultants our team often will spend time in the field with a retail client’s store managers and regional leaders. We do this so that we can ensure our custom retail training programs are addressing real-world situations and client needs, but it also allows us to solve some […]
As retail sales training consultants, we have never come across anyone who can honestly say that they love going to a sales meeting. Virtually everyone would greatly prefer to be engaging with their customers and building their business. But sales meetings are an important tool for keeping your sales team informed and on-track so that […]
By far, the number one topic that I am asked to comment on by our retail sales and marketing consulting clients is how to handle the problem of becoming a showroom for aggressive price-oriented on-line retailers like Amazon, Buy.com, or others. Now, the issue is not just one for specialty retailers, but even the big […]
Stan the Superman – Stan started his career as a salesperson and he was awesome! It was no wonder that he was quickly promoted to become a store manager. After a short struggle as a manager, Stan quickly found out that the best way to ensure his store got great results was […]