Sales Training Principles For Your Retail Staff

  As a retail leader you oversee the activities of any number of sales or customer service associates. And of course you know that having properly trained and motivated retail team members will ensure your customers are receiving the best service possible. Of course that drives sales and profits, but it also has side benefits. […]

Continue Reading »

Do You Recognize These Retail District Managers?

      Stan the Superman – Stan started his career as a salesperson and he was awesome!  It was no wonder that he was quickly promoted to become a store manager.  After a short struggle as a manager, Stan quickly found out that the best way to ensure his store got great results was […]

Continue Reading »

Retail Management: Leading by Example

There are few business that are as “people intensive” as the retail industry.  There is constant interaction between the store manager, store employees and the customers.  As retail consultants one of the things that we often advocate is the importance of field leaders and store managers setting a great pace and an even better example. […]

Continue Reading »

Retail Leadership and Motivation Or 9 Ways to Keep Great Retail Employees

As a leader you do everything you can to ensure that you are hiring great team members.  This includes following great retail hiring practices, utilizing proven interviewing techniques and following up on reference checks.  Now that you have hired that great team member, how do you make sure that your time and effort have paid […]

Continue Reading »

Retailing Tip: Get Closer to the People Who Matter Most

Over the past year, I have been addicted to the CBS TV show “Undercover Boss.”  This is a reality show where a company CEO, or other senior leader goes undercover as a new employee in order to see what is really happening in their company.  In almost every case this is a real moment of […]

Continue Reading »

Next Page »