Retail Elearning Courses
Retail Training Services offers a wide variety of elearning courses that are designed to communicate the key principles and activities you and your team members need to succeed. Each retail training course module lasts only 15-30 minutes so that they can be completed during a break from the sales floor, between customers or before/after a shift.
Courses are available 24×7 every day of the year. And include voice-over, graphics, animations, job aids, learning interactions, skill practice, quizzes, and certificates of completion. Click the links to purchase single courses or contact us to purchase multiple licenses!
View our online retail training course catalog or scroll down to view course descriptions.
SALES TRAINING
- Retail Selling Skills – The Top Check Selling System
- Over 4 hours of training across 9 separate modules. With interactive learning activities, selling scenarios, quizzes, voice-over and animation you will be engaged in the learning and ready to increase your revenue upon completion. Specific course modules are listed below. Includes a 60-page workbook with additional in-store activities! At only $69.95 you will earn your investment back in no time!. Click here to register.
- Introduction to Selling – Learn about the values of great salesmanship and key activities that every retail sales associate needs to execute in order to be successful/
- Preparing to Sell –Focuses the learner on the key activities that they must practice and learn in order to lat the foundation for a positive customer experience and a successful sales interaction. Includes the 3 components of preparation. Learn more.
- Greeting and Building Rapport – The learner will discover and practice the activities required to make the customer comfortable in the store and with the sales representative. Includes the 4 steps for effective greeting and the “stop, drop, and 15” rule. Learn more.
- Uncovering Your Customer’s Needs – The student will uncover and practice the process for uncovering customer needs and potential objections to the sale through the use of lifestyle questions. Learn more.
- Presentation and Motivating Buying Behavior – Upon completing this course the learner will understand and be able to execute the Feature, Function, Benefit method of presentation as well as how to use motivating the consumer to buy. Learn more.
- Asking for the Order – This course will allow the learner to understand and look for buying signals. Additionally they will practice 10 proven techniques for closing the sale.Learn more.
- Overcoming Stalls and Objections – Focuses the learner on the difference between a stall and a true objection to the sale; uncovers the 5 key customer objections and the Top-Check technique for handling them and closing the sale. Learn more.
- Follow-Up and Building Referrals – Upon completing this training, the learner will understand the importance of selling a complete solution using related and unrelated add-ons. The 2-2-2-5 method for building long-term customer relationships will also be explored in detail. Learn more.
- Building Your Basket – The best way to increase customer satisfaction while building your sales and profits is to accessorize you sales through up-selling, cross-selling and adding-on. Learn how to use the H.O.T. method to build your sales basket! Learn more.
- Over 4 hours of training across 9 separate modules. With interactive learning activities, selling scenarios, quizzes, voice-over and animation you will be engaged in the learning and ready to increase your revenue upon completion. Specific course modules are listed below. Includes a 60-page workbook with additional in-store activities! At only $69.95 you will earn your investment back in no time!. Click here to register.
- Building Your Basket…Selling Attachments
- The most important thing you can do to Increase revenue and gross profit is to get your customers involved with complete solutions. In this 30 minute course you will learn and uncover the key reasons for selling complete solutions and will practice the techniques required to effectively increase the sales of accessory products. Includes the H.O.T. (Helping, Offering, and Telling) process for attachment sales. At only $25 you will earn your investment back in no time! Click here to register.
MANAGEMENT COURSES
- Time Management for Retail Managers
- Improve your ability to get things done well and done on-time! This 1.5 hour course includes learning activities, skill practice, voice-over, animations and quizzes. At only $49 you will find that you will increase the enjoyment you get from your management position and your personal life. Click here to register.
- Module One: Planning and Priorities – Introduces the issues associated with poor time management and reviews the 5 core skills of effective time managers. Then is discusses the core priorities for retail managers and how to plan for completing the activities associated with them.
- Module Two: Delegation, Efficient Practices and Eliminating Procrastination – Focuses on and introduces the learner to the final 3 key skills of effective time managers – Delegation, Efficient Practices, and Eliminating Procrastination.
- Improve your ability to get things done well and done on-time! This 1.5 hour course includes learning activities, skill practice, voice-over, animations and quizzes. At only $49 you will find that you will increase the enjoyment you get from your management position and your personal life. Click here to register.
- Recruiting, Hiring and On-boarding Retail Team Members
- The most important skill for any retail leader is having the ability to surround themselves with team members that are as focused on success as they are. This 1.5 hour course helps you to accomplish this through learning activities, skill practice, voice-over, animations and quizzes. Improving your ability to hire just one great employee justifies the $69 investment in this training course. Click here to register.
- Module One: Recruiting for Success – Explores the principles and activities management personnel need to focus on in order to hire effectively and ultimately to reduce employee turnover. Includes retail hiring profiles, and job descriptions.
- Module Two: Interviewing and Selection – Instructs the learner on the activities they need to execute and the skills they need to build in order to effectively select candidates who will become long term, productive team members. Includes the S.T.A.R. method of behavioral interviewing.
- Module Three: Hiring and On-Boarding – Provides the student with the information they need in order to perform the activities associated with executing hiring paperwork and getting new team members off to a great start.
- The most important skill for any retail leader is having the ability to surround themselves with team members that are as focused on success as they are. This 1.5 hour course helps you to accomplish this through learning activities, skill practice, voice-over, animations and quizzes. Improving your ability to hire just one great employee justifies the $69 investment in this training course. Click here to register.
- Sales and Performance Management for Retail Leaders
- When you think of yourself as a retail leader are you a “superman”, “policeman”, or “coach”? In this this 1.5 hour training course you will learn the techniques and activities that will help you to get the best performance from your retail employees. The interactive learning activities and practice scenarios and with the animations, voice-over and included job aids you will maximize your sales management and people management skills and recoup your $69 investment quickly! Click here to register.
- Module One: Coaching and Communicating – This e-learning program is designed to help retail managers understand how to communicate effectively with team members in order to help them achieve high levels of performance.
- Module Two: Motivating and Goal Setting – After completing this training the learner will understand the factors that that motivate their team members and how to use them while setting goals and expectations.
- Module Three: Dealing With Performance Problems – Students will learn and practice the skills associated with analyzing personnel performance issues and the activities needed to address them. Includes trouble shooting guides and checklists.
- When you think of yourself as a retail leader are you a “superman”, “policeman”, or “coach”? In this this 1.5 hour training course you will learn the techniques and activities that will help you to get the best performance from your retail employees. The interactive learning activities and practice scenarios and with the animations, voice-over and included job aids you will maximize your sales management and people management skills and recoup your $69 investment quickly! Click here to register.
OPERATIONS COURSES
- Preventing Shoplifting and External Theft
- External theft costs retailers over $13 Billion each year. But there is more to external theft than shoplifting. Upon completing this training course, the learner will understand how to recognize and prevent shoplifting, credit card fraud, return fraud, counterfeiting, check fraud, and more. Using video segments and interactive activities the learner will understand the impact external theft has on their business and how to successfully confront would be thieves. Only $25 per user. Click here to register.
- Retail Workplace Safety
- Every year thousands of retail workers are injured on the job and the average cost of a lost-time injury is over $20,000. Most of these injuries are easily prevented by implementing safe practices. This 15 minute course will review best practices that you can easily implement in your location so you and your team members are working safely. Only $25 per user. Click Here to Register
NEW EMPLOYEE ORIENTATION
- Building a Successful Retail Career
- Designed to help your new employees get off to a great start in retailing, This one-hour training course includes five separate modules that are designed to instil the key skills and values that new team-members will need to succeed and build strong customer relationships. Your investment in ensuring your employees success is only $50! Click here to register.
- Module One: Welcome to Retail – Learners will explore and discover the key principals of retailing. This includes the “5-P’s” of retail success and the core activities they must implement to get off to a fast start. Learn more.
- Module Two: The Values of Crowning Customer Service – This training course is focused on communicating the key values, methods, and activities associated with providing quality customer service in a retail environment. Learn more.
- Module Three: An Introduction to Basic Selling Techniques – The learner will be presented to the 7 steps of retail sales and to the concept of selling as a way to help consumers meet their lifestyle needs. Learn more.
- Module Four: Handling Difficult Customers – Whether the customer is in your store for a refund, a defective product, or a service problem, sales representatives need to have the ability to defuse difficult situations . This module will teach the techniques required to create happy customers. Learn more.
- Module Five: Workplace Safety – Covers the key principles needed to ensure new employees work safely while protecting customers as well. Covers ladders, slips and falls, using cutting tools and much more. Learn more.
- Designed to help your new employees get off to a great start in retailing, This one-hour training course includes five separate modules that are designed to instil the key skills and values that new team-members will need to succeed and build strong customer relationships. Your investment in ensuring your employees success is only $50! Click here to register.
MARKETING AND MERCHANDISING COURSES
- The Fundamentals of Sales Readiness: Store Merchandising
- A discussion of the key activities and core competencies of having an effectively merchandised retail store location. Includes a review of the 4 core concepts of visual imaging, the basics of retail store layout and design, how to build and maintain eye catching retail displays, how to maintain an attractive store location through disciplined practices, and how to conduct a visual imaging assessment. Only $25 per user. Click here to register
RETAIL LOSS PREVENTION COURSES
- Loss Prevention For Employees
- This 2-hour course covers the basic concepts of shortage control and safety for the hourly employee position. It is designed for new employees or as a refresher for seasoned team members. Small business owners should view this course to help them get started in understanding how shrink and safety can impact their bottom line. You will learn about: Why shrink and safety are important issues, Loss Prevention terminology, Deterring shoplifting; What to do if there is a robbery; Safety standards and more! Only $49 per user. Click here to register.
- Loss Prevention For Managers
- This 10 hour course is designed for the Loss Prevention, Store and Asst. Manager position within a store. This training goes beyond the basics and is designed for the manager position that is responsible for shortage and safety. This can also be an excellent course for District Loss Prevention Managers, Investigators, Store Owners and any support positions for the LP Department. $149 per user. Click here to register.
COMING SOON!
- Selling on a Fast Floor…Selling Techniques for the Holiday Period
- ST110. During the Holiday selling season – or during other drive periods – sales reps need to increase their pace while still implementing effective sales practices. This training will introduce the “Rule of 3” as a method to help team members cope with holiday store traffic.Coming Soon!
- Outside Sales Activities / Selling to Small Business
- ST 111. Stores can increase revenue by up to 30% when they actively pursue networking and sales activities outside of the four walls of the store. This training will uncover the specific activities retailers can undertake to improve revenue through outside sales.Coming Soon!
- Conducting Effective Store Visits
- MS 109. Designed for area, district, and regional managers, this course will explore the reasons for conducting store visits, the various styles of store visits, and the activities required to make store visits impactful for team members and the Company.Coming Soon!
- Planning and Leading Effective Meetings
- MS 110. Upon completing this training, the learner will understand the reasons for having meetings, uncover tools that will make meetings more productive, and discover the pitfalls that can make meetings unproductive.Coming Soon!
- Identifying and Preventing Loss
- ROPS 102. Students will explore the various components that can lead to lost revenue and profits for a business. This will include a review of cash drawer procedures, inventory handling and pilferage, unneeded expenses, and controlling payroll fraud.Coming Soon!
- Understanding the Profit Equation
- ROPS 103 – This e-learning course will review the basic structure of a retail store profit and loss statement and the learner will explore the concepts around revenue, inventory, and expense and their relationship to the profit equation.Coming Soon!
- Retail Math…The Formulas of Success
- RSOPS 104. A comprehensive review of the mathematical formulas that managers and retail owners need to know in order to understand, analyze and take action on business opportunities. Includes Inventory turns, Months on hand, payroll, Gross Margin, GMROI, Operatiing margin, net profit, and more.Coming Soon!
- Building Foot Traffic Through Guerilla Marketing
- MM 101. A review of the low cost and high impact activities that retailers can undertake to build foot traffic in their store locations. Includes key concepts such as business networking events, co-marketing campaigns, and leveraging co-op or mdf programs.Coming Soon!
- Merchandising for Impulse Sales
- MM 103. A follow-up to MM 102, this course is focused on helping retail store owners and managers to increase the sales of highly profitable attachments and accessory items through eye-catching and simple display techniques.Coming Soon!
- Implementing Customer Loyalty Programs
- MM104. Happy customers are 50% more likely to return to your store and to recommend that their friends shop at your store as well. This course will focus on techniques to enhance customer loyalty through ongoing outreach and value-added programs.Coming Soon!