New Employee Orientation
Courses Focused on Helping New Retail Sales Representatives, Customer Service Representatives, and Store Management Personnel Improve Their Productivity and Their Customer’s Experience.
Like you, RTS knows that the first few days of employment are critical to the engagement of your team members. Your ability to get them ready to sell and serve effectively can be positively impacted by providing your employees with the tools they need to succeed.
New Employee Orientation Courses Include interactive learning activities, downloadable and printable job aids, realistic scenarios, testing, and certificates of completion. All course modules are designed to be delivered in short segments so your employees can complete them in 20-30 minutes and then get back on the sales floor.
Retail Customer Service Courses and Orientation Courses
- Welcome to Retail
- NEO 102. Learners will explore and discover the key principals of retailing. This includes the “5-P’s” of retail success and the core activities they must implement to get off to a fast start. Click here for more information.
- The Values of Crowning Customer Service
- NEO 103. This training course is focused on communicating the key values, methods, and activities associated with providing quality customer service in a retail environment. Click here for more information.
- An Introduction to Basic Selling Techniques
- NEO 104. The learner will be presented to the 7 steps of retail sales and to the concept of selling as a way to help consumers meet their lifestyle needs. Click here for more information.
- Handling Difficult Customers
- NEO 105. Whether the customer is in your store for a refund, a defective product, or a service problem, sales representatives need to have the ability to defuse difficult situations . This module will teach the techniques required to create happy customers. Click here for more information.
- Workplace Safety
- NEO 106. This training module will review the activities that a new employee must execute to ensure their retail store is a safe environment for their customers, their coworkers, and themselves. Click here for more information.
Customized Retail Training Programs For Your Company
For larger retailers and franchisors RTS can assist you with developing customized training packages for your company. We will meet with your stakeholders and review your materials. Then we will convert them into a high impact and engaging retail training courses that will clearly communicate your standards and requirements! Contact us today for a free one-hour consultation!