Use Incentives to Reinforce Retail Training Priorities and Control Payroll

Increase Revenue

Improve Gross Margin

Build Customer Relationships

Whether you measure total sales, conversion rate, average transaction value or items per ticket, Retail Training Services' Top Check Selling System can he;p your team improve their results.

The Top Check Selling System Focuses on nine key areas:

1.) The values of selling

2.) Building Customer Relationships

3.) Identifying Customer Needs

4.) Motivating The Customer

5.) Asking For The Order

6.) Overcoming Barriers To The Sale

7.) Creating Customer Loyalty

8.) Building Your Business

Available in seminar form, through our on-line retail university or as a blended training program, the Top Check System helps your team members to sell more through becoming customer advocates. The Top Check curriculum includes:

Interactive training seminars
Nine Internet-based elearning courses
In-store training workbook
Follow-up webinars
Train-the-trainer

Contact RTS about developing a customized version of the Top Check Retail Selling System for you!

Retail Customer Service Training

Your Customers Are Your Most Important Asset

Everything you do is about attracting them, acquiring them, getting them to return to buy again, and to get them to refer their friends. For many retailers, a single customer can be worth thousands of dollars over the course of their lifetime.

Improve Customer Service and Customer Retention

The RTS team has delivered thousands of hours of customer service training on the fundamentals of customer care, how to handle difficult customers, and how to create repeat customers by improving the retail customer experience. Clients can choose from retail elearning courses and instructor-led retail classes in areas such as:

Understanding the Value of a Customer
Building a Complete Customer Experience
The G.R.E.A.T. Process of Retail Customer Service and Selling
Handing Difficult Customers
Creating Customer Referrals Through Loyalty Programs
Or Click here to register for an on-line class today!

Whether it's an instructor-led retail customer experience training seminar, a computer-based retial customer service training program, or a train-the-trainer program for your retail team, Retail Training Services can provide the solutions that fit your needs.

Retail Elearning Courses

Retail Training Services offers a wide variety of elearning courses that are designed to communicate the key principles and activities you and your team members need to succeed. Each retail training course module lasts only 15-30 minutes so that they can be completed during a break from the sales floor, between customers or before/after a shift.

Courses are available 24x7 every day of the year. And include voice-over, graphics, animations, job aids, learning interactions, skill practice, quizzes, and certificates of completion. Click the links to purchase single courses or contact us to purchase multiple licenses!

Scroll down to view the complete course catalog.

SALES TRAINING

Retail Selling Skills - The Top Check Selling System
- Over 3.5 hours of training accross 7 seperate modules. With interative learning activities, selling scenarios, quizzes, voice-over and animation you will be engaged in the learning and ready to increase your revenue upon completion. Specific course modules are listed below. Includes a 57-page workbook with additional in-store activities! At only $99.95 you will earn your investment back in no time!. Click here to register.
  - Preparing to Sell -Focuses the learner on the key activities that they must practice and learn in order to lat the foundation for a positive customer experience and a successful sales interaction. Includes the 3 components of preparation.
  - Greeting and Building Rapport - The learner will discover and practice the activities required to make the customer comfortable in the store and with the sales representative. Includes the 4 steps for effective greeting and the “stop, drop, and 15” rule.
  - Uncovering Your Customer's Needs - The student will uncover and practice the process for uncovering customer needs and potential objections to the sale through the use of lifestyle questions.
  - Presentation and Motivating Buying Behavior - Upon completing this course the learner will understand and be able to execute the Feature, Function, Benefit method of presentation as well as how to use motivating the consumer to buy.
  - Asking for the Order - This course will allow the learner to understand and look for buying signals. Additionally they will practice 10 proven techniques for closing the sale.
  - Overcoming Stalls and Objections - Focuses the learner on the difference between a stall and a true objection to the sale; uncovers the 5 key customer objections and the L.A.A.R.C. technique for handling them and closing the sale.
  - Follow-Up and Building Referrals - Upon completing this training, the learner will understand the importance of selling a complete solution using related and unrelated add-ons. The 2-2-2-5 method for building long-term customer relationships will also be explored in detail.

Building Your Basket...Selling Attachments
- The most important thing you can do to Increase revenue and gross profit is to get your custoemrs invovled with complete solutions. In this 30 minute course you will learn and uncover the key reasons for selling complete solutions and will practice the techniques required to effectively increase the sales of accessory products. Includes the H.O.T. (Helping, Offering, and Telling) process for attachment sales. At only $25 you will earn your investment back in no time! Click here to register.

MANAGEMENT COURSES

Time Management for Retail Managers
- Improve your ability to get things done well and done on-time! This 1.5 hour course includes learning activities, skill practice, voice-over, animations and quizzes. At only $50 you will find that you will increase the enjoyment you get from your management position and your personal life. Click here to register.
  - Module One: Planning and Priorities - Introduces the issues associated with poor time management and reviews the 5 core skills of effective time managers. Then is discusses the core priorities for retail managers and how to plan for completing the activities associated with them.
  - Module Two: Delegation, Efficient Practices and Eliminating Procrastination - Focuses on and introduces the learner to the final 3 key skills of effective time managers – Delegation, Efficient Practices, and Eliminating Procrastination.

Recruiting, Hiring and Onboarding Retail Team Members
- The most imprtant skill for any retail leader is having the ability to surround themselves with team members that are as focused on success as they are. This 1.5 hour course helps you to accomplish this through learning activities, skill practice, voice-over, animations and quizzes. Improving your ability to hire just one great employee justifies the $50 investment in this training course. Click here to register.
  - Module One: Recruiting for Success - Explores the principles and activities management personnel need to focus on in order to hire effectively and ultimately to reduce employee turnover. Includes retail hiring profiles, and job descriptions.
  - Module Two: Interviewing and Selection - Instructs the learner on the activities they need to execute and the skills they need to build in order to effectively select candidates who will become long term, productive team members. Includes the S.T.A.R. method of behavioral interviewing.
  - Module Three: Hiring and On-Boarding - Provides the student with the information they need in order to perform the activities associated with executing hiring paperwork and getting new team members off to a great start.

Sales and Performance Management for Retail Leaders
- When you think of yourself as a retail leader are you a "superman", "policeman", or "coach"? In this this 1.5 hour training course you will learn the techniques and activities that will help you to get the best performance from your retail employees. The interactive learning activities and practice scenarios and with the animations, voice-over and included job aids you will maximize your sales management and people management skills nd recoup your $50 investment quickly! Click here to register.
  - Module One: Coaching and Communicating - This e-learning program is designed to help retail managers understand how to communicate effectively with team members in order to help them achieve high levels of performance.
  - Module Two: Motivating and Goal Setting - After completing this training the learner will understand the factors that that motivate their team members and how to use them while setting goals and expectations.
  - Module Three: Dealing With Performance Problems - Students will learn and practice the skills associated with analyzing personnel performance issues and the activities needed to address them. Includes trouble shooting guides and checklists.

OPERATIONS COURSES

Preventing Shoplifting and External Theft
- ROPS 101. External theft costs retailers over $13 Billion each year. But there is more to external theft than shoplifting. Upon completing this training course, the learner will understand how to recognize and prevent shoplifting, credit card fraud, return fraud, counterfeiting, check fraud, and more. Using video segments and interactive activities the learner willunderstand the impact external theft has on their business and how to successfully confront would be theives. Click here to register.

NEW EMPLOYEE ORIENTATION

Building a Successful Retail Career
- Designed to help your new employees get off to a great start in retailing, This one-hour training course includes four seperate modues that are designed to instil the key skills and values that new team-members will need to suceed and build strong customer relationships. Your investment in ensuring yyour employees success is only $50! Click here to register.
  - Module One: Welcome to Retail - Learners will explore and discover the key principals of retailing. This includes the “5-P’s” of retail success and the core activities they must implement to get off to a fast start.
  - Module Two: The Values of Crowning Customer Service - This training course is focused on communicating the key values, methods, and activities associated with providing quality customer service in a retail environment.
  - Module Three: An Introduction to Basic Selling Techniques - The learner will be presented to the 7 steps of retail sales and to the concept of selling as a way to help consumers meet their lifestyle needs.
  - Module Four: Handling Difficult Customers - Whether the customer is in your store for a refund, a defective product, or a service problem, sales representatives need to have the ability to defuse difficult situations . This module will teach the techniques required to create happy customers.

MARKETING AND MERCHANDISING

The Fundamentals of Sales Readiness: Store Merchandising
- MM 102. A discussion of the key activities and core competencies of having an effectively merchandised retail store location. Includes a review of the 4 core concepts of visual imaging, the basics of retail store layout and design, how to build and maintain eye catching retail displays, how to maintain an attractive store location through disciplined practices, and how to conduct a visual imaging assessment. Click here to register

COMING SOON!

Selling on a Fast Floor...Selling Techniques for the Holiday Period
- ST110. During the Holiday selling season – or during other drive periods – sales reps need to increase their pace while still implementing effective sales practices. This training will introduce the “Rule of 3” as a method to help team members cope with holiday store traffic. Coming Soon!

Outside Sales Activites / Selling to Small Business
- ST 111. Stores can increase revenue by up to 30% when they actively pursue networking and sales activities outside of the four walls of the store. This training will uncover the specific activities retailers can undertake to improve revenue through outside sales. Coming Soon!

Conducting Effective Store Visits
- MS 109. Designed for area, district, and regional managers, this course will explore the reasons for conducting store visits, the various styles of store visits, and the activities required to make store visits impactful for team members and the Company. Coming Soon!

Planning and Leading Effective Meetings
- MS 110. Upon completing this training, the learner will understand the reasons for having meetings, uncover tools that will make meetings more productive, and discover the pitfalls that can make meetings unproductive. Coming Soon!

Identifying and Preventing Loss
- ROPS 102. Students will explore the various components that can lead to lost revenue and profits for a business. This will include a review of cash drawer procedures, inventory handling and pilferage, unneeded expenses, and controlling payroll fraud. Coming Soon!

Understanding the Profit Equation
- ROPS 103 – This e-learning course will review the basic structure of a retail store profit and loss statement and the learner will explore the concepts around revenue, inventory, and expense and their relationship to the profit equation. Coming Soon!

Retail Math...The Formulas of Success
- RSOPS 104. A comprehensive review of the mathematical formulas that managers and retail owners need to know in order to understand, analyze and take action on business opportunities. Includes Inventory turns, Months on hand, payroll, Gross Margin, GMROI, Operatiing margin, net profit, and more. Coming Soon!

Workplace Safety
- NEO 106. This training module will review the activities that a new employee must execute to ensure their retail store is a safe environment for their customers, their coworkers, and themselves. Coming Soon!

Building Foot Traffic Through Guerilla Marketing
- MM 101. A review of the low cost and high impact activities that retailers can undertake to build foot traffic in their store locations. Includes key concepts such as business networking events, co-marketing campaigns, and leveraging co-op or mdf programs. Coming Soon!

Merchandising for Impulse Sales
- MM 103. A follow-up to MM 102, this course is focused on helping retail store owners and managers to increase the sales of highly profitable attachments and accessory items through eye-catching and simple display techniques. Coming Soon!
Implementing Customer Loyalty Programs
- MM104. Happy customers are 50% more likely to return to your store and to recommend that their friends shop at your store as well. This course will focus on techniques to enhance customer loyalty through ongoing outreach and value-added programs. Coming Soon!

Distributor and Retail Association Training Programs

You have great products, great advertising and great merchandising, but that is only part of the solution to growing retail sales. You need to develop a well-trained retail staff at the store level in order to ensure that your products make it into the hands of satisfied customers. Retail Training Services has developed an extensive library of retail training courses that can help you help your retailers thrive.

The Right Training Format For Your Audience

Whether it is through instructor-led retail training classes, retail e-learning courses, written materials or other formats, you can count on RTS to work side-by-side with your team to create impactful training in the areas of:

Customer Service
Retail Sales Skills
Product Knowledge
Retail Store Operations
Retail Store Management
Retail Field Management

Keynote Speaking Engagements

Are you looking for an engaging speaker for your next annual meeting or sales rally? Keynote speeches from Retail Training Services are a great way to inform your audience about industry trends or to give a brief overview of best practices to improve their retail results

Learning Management Systems for Retailers

Many large national retailers have learning management systems (LMS) that host, serve and track the retail training activity for their employees. But these Retail LMS systems can be expensive and require special skills to design, implement, and administer. If you want the ability to track and deliver computer-based retail training but do not have the resources to do so, outsourcing your LMS to Retail Training Services is the answer.

Powerful and Effective Retail Training Solutions

Whether you have 50 or 5,000 employees Retail Training Services has Retail Learning Management Systems that will meet your needs now and in the future. These LMS systems have the ability to serve and track retail training courses that include SCORM content, video content, PowerPoint, job aids, PDF documents, surveys, quizzes and learning simulations. Our systems are compatible with any computer that uses a standard web browser to reach the Internet and can also send and track training to many smart phones and tablets. If your company uses an Intranet we can work with your IT team to create access points from that system as well

Cost Effective and Expandable

Based on your company’s specific retail training needs, our team will design and implement a flexible and easy to use learning portal. But the best part is that because of our strong relationships with numerous LMS system providers we have negotiated favorable rates that will allow you to deliver high quality retail sales training, retail management training, and product training to your team for as little as $5 per employee per year! Contact us to learn more!

Franchise Training Programs

As a franchisor you have a vested interest in ensuring the success of your franchisees. High quality franchise training not only builds your financial results, but also builds your brand, improves relationships with your franchisees, and can improve consumer loyalty. Retail Training Services has the experience and resources to help you build or augment an innovative and cost-effective franchise training program.

Our training consultants will work with your franchise stakeholders to clearly identify and define the knowledge, skills and abilities that each member of the franchise system will need to perform their job. Then we will work with your team to develop and deliver the training content needed for long-term success.

Training for Franchisor Personnel

Often the difference between a productive franchisee and on unproductive one is your ability to build positive relationships and exert influence while holding them accountable to Company standards. Retail Training Services can assist you with customized franchisor training programs including:

Building Productive Relationships with Franchisees
Field Manager’s Workshop
How to Conduct Effective Field Visits
Principals of Performance Management
Time Management Workshop

Training for Franchisees

Are you looking for new ways to create productivity and engagement at the franchisee level? Retail Training Services conducts franchisee training programs that are designed to help franchisee owners, store managers, and sales representatives improve their retail sales, customer service, and profitability. Our training services for franchisee training include e-learning programs, instructor-led training, and keynote speeches for franchisee events. Training topics include:

Retail Selling Skills Workshop
Improving Attachment Rate Through Suggestive Selling
Customer Service Skills Training
Handling Difficult Customers
Recruiting, Hiring, and Onboarding Great Team Members
Time Management For Owners and Managers
Performance Management Workshop
Merchandising Standards and Visual Imaging Techniques

Keynote Speaking Engagements

Product Training Programs

It’s exciting when your company comes out with a new product. But the task of communicating new product information to retail employees can be daunting form both a time and cost standpoint. Many retailers and manufacturers rely on bulk mailings and in-person training programs to increase product knowledge at the retail store, but in these cases you know that your product training message is not being delivered effectively. But now, through leveraging the power of the Internet, audio, video, animation, learning interactions, and more, Retail Training Services has the solutions you need to get your product launched and selling fast!

Improve retail employee product knowledge and productivity

Retail sales productivity can takes a nose dive when your employees are forced to leave the stores and attend training meetings. You know you can’t just replace training with emails and handouts, but how do you make sure customers are greeted and stores are manned while also passing along key product knowledge? Computer-based product training courses developed and managed by Retail Training Services allow you to deliver detailed product training while ensuring your retail sales representatives are on the floor selling during peak days and times.

Our custom designed product training content can be hosted on your learning management systems (LMS) or if you do not have an LMS you can leverage our capabilities to deliver your product training content. We have designed product knowledge training courses for the following categories and we can do the same for you! Contact us now to learn more!

Wireless Handsets
Wireless Accessories
Golfing Supplies
Extended Warranties
Apparel
Consumer Electronics
Pool Supplies
Recycling Programs
Housewares

Product Training Courses for Manufacturers, Distributors and Vendors

Product manufacturers and vendors know how important it is to get new retail products launched fast and launched correctly. But many retailers do not have the time or resources required to create, deliver, and maintain product and sales training programs. Engaging labor companies to train in the field is expensive and yield spotty results. Retail Training Services has the ability to not only develop product knowledge training content, but can also help you distribute it through a private-label training portal.

Our retail product training web sites not only help you to build your brand and drive sell-through, but they let you track each user individually or by retailer so that you can create brand loyalty through recognition and reward programs based on employees product knowledge. Contact us today to learn about how Retail Training Services can help you improve your company’s product training.

Retail Management Training Programs

It does not matter if you own one store, ten stores, or a thousand retail locations, your results will only be as strong as the key retail management personnel at each level of your organization. Whether it is your retail store managers, field managers, or home office leadership, Retail Training Services has the skill, knowledge, and retail management training content you need to drive better results.

Retail Management Training Programs Based on Actual Retailing Experience

Our training and content development team has decades of experience in owning and/or operating hundreds of retail locations across many categories including consumer electronics, wireless, apparel, footwear, food service, discount, mass merchant, and housewares. And, since our team has managed retail businesses across multiple formats including specialty retail, big box, franchise, kiosks, and franchises we can create and deliver powerful retail management training programs that will speak to your team member’s needs. Clients can choose from our retail elearning solutions or our instructor-led retail classes.

Store Manager Retail Training Programs

Having trained and motivated retail store managers is the key to the long term success for any retail organization. After all, they are the only employees that work with all of your most important assets – your customers, your people, your inventory, your real estate, and your cash – each and every day. Retail Training Services has executed and developed strong retail manager training programs that are designed to help your business reach the next level. Our clients can choose to invest in our standard retail elearning training courses, our instructor-led retail classes, or have us work alongside of their internal training teams to create engaging and impactful retail training content. Contact us to learn more about retail store manager training programs. Instructor-led workshops include:

Retail Selling Skills Workshop
Customer Service Workshop
Dealing with Difficult Customers
Goal Setting and Performance Management
Recruiting, Selecting, and Hiring Great Team Members
Time Management Workshop
Understanding Your P&L / Retail Math
Payroll Management and Budgeting
Visual Imaging Merchandising
Loss Prevention Workshop
Train the Trainer
Or Click here to register for an on-line class today!

Training for District and Regional Managers

It has been said that field management is the toughest job in retail. That is because field management is more than holding people accountable to minimum standards. It involves building a culture of success through effective hiring, training, leadership, and performance management. Retail Training Services will deliver a customized instructor-led or retail elearning program that is designed to meet your company’s needs. Contact us to learn about conducting a Retail Field Manager’s Workshop or other retail training programs including:

Leadership and Effective Communication
Goal Setting and Performance Management
Conducting Impactful Store Visits
Developing Retail Manager Action Plan
Problem Solving and Analysis
Recruiting, Selecting, and Hiring Great Team Members
Retail Time Management Workshop
Train the Trainer
Or Click here to register for an on-line class today!

Increase Your Revenue With Retail Sales Training

Do you ever wonder what types of sales opportunities your team members may be missing? Do your retail sales associates struggle to attain their quotas? Do you have inconsistent results from day-to-day?

These are some of the things that many retailers struggle with and Retail Training Services has the retail sales training and retail elearning courses that will communicate the tools and techniques that will improve your store’s results and your retail sales representative’s results quickly. Contact us today for a free consultation regarding your retail sales training requirements.

Increase Conversion Rates and Close More Sales

How many people are on your retail sales team? If each retail sales associate was able to convert just one looker into a buyer each day, how much additional revenue will that put through your cash register? Retail Training Services has cost effective instructor-led and computer-based retail training programs that can help your team members close more sales! Choose from traditional retail classes or our retail elearning programs in areas such as:

Preparing the Store and the Sales Representative for Selling
Greeting and Building Rapport
Uncovering Customer Needs Through Qualification
Motivating Your Customer to Buy
10 Techniques for Closing the Sale
The Five Steps to Overcoming Stalls and Objections
Follow-up and Building Referrals
Click here to register for an on-line class today!

Increase Average Transaction Values and Grow Average Sale

Think about the number of customers that enter your retail locations on a daily basis. What would it mean to your retail business if you could get each customer to spend an extra $5, $10, or even $20 per transaction? Our retail sales training programs have a proven track record of success that will allow us to help you grow your revenue now and in the future. Contact us to find out how we can help you with our proven retail training techniques. Clients can choose from retail elearning or instructor led retail training programs in areas such as:

Increasing Attachment Sales
Selling Services
Suggestive Selling Techniques
Click here to register for an on-line class today!

Improve Customer Service and Customer Retention

Your retail business’s most valuable asset is your customers. Everything you do is about attracting them, acquiring them, getting them to return to buy again, and to get them to refer their friends. For many retailers, a single customer can be worth thousands of dollars over the course of their lifetime. The Retail Training Services team has delivered thousands of hours of training on the fundamentals of customer care, how to handle difficult customers, and how to encourage customers to become repeat customers. Contact us to find out how we can help you with our proven retail training techniques. Clients can choose from retail elearning courses and instructor-led retail classes in areas such as:

Understanding the Value of a Customer
Building a Complete Customer Experience
The G.R.E.A.T. Process of Customer Care and Selling
Handing Difficult Customers
Click here to register for an on-line class today!

Whether it's an instructor-led retail sales training seminar, a computer-based sales training program, or a train-the-trainer program for your retail team, Retail Training Services can provide the solutions that fit your needs. Contact us today to learn more about our standard training courses or our custom content development programs!

Partners

DigitalChalk – DigitalChalk is a great solution for organizational training, continuing education or personal development. You can create and deliver online courses with speed and ease. www.digitalchalk.com

Coggno – Coggno leverages the power of the Internet to facilitate the acquisition and sale of high quality curriculum, enabling organizations and individuals to teach and learn more, as well as evaluate, and verify participation in the learning experience. www.coggno.com

Latitude Learning – For over 30 years, Latitude's professionals have helped organizations large and small use technology to drive partner performance. Its clients range from training firms and middle-market companies to Fortune 1000 enterprises and leading non-profit organizations. www.latitude-learning.com

Creative Design and Production – CDP is the solution to your challenging creative, production or marketing dilemma. Speed to market with lightning fast turnaround. Support to help you reach the solution you need. Specialized services that let you interact directly with experts. Strategic solutions that get you results, regardless of budget size. www.cdp-ac.com

Jasbr – A go-to-market consulting and product representation firm that assists companies and individuals with bringing new products and services to market. Services include product sourcing, marketing programs, product representation, and packaging. Special focus on consumer electronics, telecom, and green products and services. www.jasbr.com

GreenPowerSaverStore.com – A web store that is solely dedicated to educating consumers about the importance of helping the environment through recycling unused consumer electronics and by reducing power usage by investing in green products and services. www.greenpowersaverstore.com

One Step Retail Solutions – For over 25 years, One Step Retail Solutions has been one of the nation’s leading resellers of point of sale / inventory control systems for retailers. As one of the largest retail service providers in the United States, it has supplied retail technology solutions to over 6000 stores and currently supports over 3400 stores. Phone 818 543 4777 or www.onestepretail.com

Loss Prevention Academy – The Loss Prevention Academy offers training programs for retail loss prevention and profit protection. With over 50 years experience, our industry professionals can assist you with improving your results quickly and effectively. www.losspreventionacademy.com

Cape May Resort.com - A website that promotes the best activities and lodging opportunities in Cape May, NJ. www.capemayresort.com

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Making the Case for Retail Sales Training: A Tale of Two Sales Experiences - 06/11/12

Seven Best Practices to Improve Your Retail Sales Training Program - 06/06/12

Five Simple Steps for the On-the-Job Retail Training - 06/04/12

Retail Selling Skills Step 6 - Bypassing Stalls So You Can Handle the Real Objection - 05/31/12

Retail Training Topics: The Five Core Areas for Improving Retail Skills - 05/31/12

Improving Retail Skills Through On-Line Training: Case Study - 05/28/12

The Top 10 Concerns of Retail Employees - 05/14/12

Retail Selling Skills-Bypass Stalls So You Can Handle the Real Objection - 05/07/12

Is Your Store Manager Costing You Money? - 05/01/12

Step One to Building Your Bench - Always be Recruiting. 10 Ideas to Help You Find Your Next Retail - 04/29/12